GOOOL Athletics
Refund Policy
All sales are final.
We don't accept returns or exchanges, but if anything arrives wrong, we make it right below.
- 14 days
- to report a defect or damage, from delivery
- 30 days
- to report a lost order, from the ship date
- Free
- replacement, or a full refund if we can't replace it
Defects & damage: on us
If your order arrives defective, damaged, misprinted, or it's the wrong item, we make it right at no cost: a free replacement, or a full refund if we can't replace it.
Step 1
Contact us within 14 days of delivery
Step 2
Include your order number and a photo of the damage or defect
Step 3
The item's tag must still be attached
Step 4
Email hello@goool.shop or use the contact page
What doesn't qualify
- Wrong size ordered. Check the fit notes on each product page before buying
- Change of mind or style preference
- Normal wear, or damage from care outside the instructions
Lost in transit
If tracking shows your order never arrived, contact us within 30 days of the ship date and we'll replace it free.
Cancellations
Orders are processed fast. If you need to cancel, email us immediately, since we can only cancel before your order is processed.
This policy is linked from the cart before you pay, and from the footer of every page. It applies to all orders. Last updated September 2026.